E-commerce Security
All Tall Mouse e-commerce purchases offer full Secure Socket Layer (SSL) security encryption for all credit card transactions. This means you can be confident that when you shop online at www.tallmouse.com, your order and credit card information is safe.

Also, Tall Mouse's privacy policy protects your rights. Information stored on Tall Mouse's servers about you will never be sold to any third party.

You can feel safe about Tall Mouse's Offline Credit Card Policy. Your credit card account will not be charged until we ship your purchase.

Online Returns
For items returned to the store, credit card refunds will be issued within 30 days of purchase when merchandise is accompanied by your online receipt. Refunds for merchandise paid for by credit card will be credited to the same credit card. Without a receipt, store credit may be issued at the lowest recent sale price. Credits issued without a receipt are valid at any Tall Mouse store.

For any other returns, the customer is responsible for return shipping charges.

Exchanges
We stand by the high quality of our products. All defective products may be returned within 30 days and replaced at no additional charge.

Coupons
No further discounts or coupons are available on online Christmas tree purchases due to our free shipping offer and everyday 50% off discounted price.

Gift Certificates
Tall Mouse cannot accept gift certificates for online purchases at this time. All online purchases must be processed via credit card.

Shipping
Tall Mouse uses UPS Ground for all boxed shipping. UPS does not deliver to P.O. boxes, only street addresses. Orders placed on Monday through Thursday and before noon on Friday will be shipped within 24 hours. Once the item is shipped, the customer will receive a UPS tracking number.

For any other questions, please email us at webstore@tallmouse.com